hi, hey, hello, hola, sup

The way you want your staff to communicate to guests needs to be defined well before the doors open…

Do you want a casual, personal approach?

Do you want a polished and formal welcome tone?

Defining your voice early on in your brand deck will dictate a ton of changes later down the track.

If your staff is saying Sup, but they’re in pressed white linen shirts it’s a confusing message for the guests and will make your marketing, communications and on site decision making much harder.